Return Policy

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Our Commitment to Your Satisfaction

At Luxuryeoexclusiv, we are dedicated to providing exceptional personal shopping and style consultation services. Your satisfaction is our priority, and we strive to ensure that every client has a positive experience with our services. This Return Policy outlines our procedures for service cancellations, refunds, and satisfaction guarantees.

We understand that circumstances can change and that our services may not always meet your expectations. This policy is designed to be fair to both our clients and our business, ensuring transparency in how we handle service-related concerns and refund requests.

Service Cancellation Policy

We understand that schedules can change unexpectedly. If you need to cancel or reschedule a booked consultation or shopping session, we ask that you provide us with at least 24 hours advance notice. This allows us to adjust our schedule and potentially offer the time slot to other clients who may be waiting for availability.

Cancellations made with 24 hours or more notice will receive a full refund of any prepaid fees, or you may choose to reschedule your appointment for a future date that works better for your schedule. We will work with you to find a convenient alternative time.

Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50 percent of the service cost. This fee compensates for the time we have reserved for your appointment and the difficulty in filling the slot on short notice.

No-shows, where a client fails to appear for a scheduled appointment without prior notice, will forfeit the full service fee. We reserve this time exclusively for you, and last-minute absences prevent us from serving other clients.

In cases of emergency or extenuating circumstances, we may waive cancellation fees at our discretion. Please contact us as soon as possible if you find yourself in such a situation, and we will do our best to accommodate you.

Refund Eligibility and Process

Refunds for our services are available under specific circumstances and must be requested within a reasonable timeframe. If you are dissatisfied with a service you have received, please contact us within 7 days of your appointment to discuss your concerns.

We will review each refund request on a case-by-case basis, taking into account the nature of your concerns, the services provided, and the circumstances surrounding your dissatisfaction. Our goal is to resolve issues fairly and maintain positive relationships with our clients.

Partial refunds may be offered if only a portion of the service was unsatisfactory or if we were unable to complete the full scope of services as originally agreed. We will work with you to determine an appropriate resolution.

Refunds, when approved, will be processed within 10 business days and will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Services that have been fully rendered and completed as agreed upon are generally not eligible for refunds. However, if you believe there were significant issues with the service delivery, we encourage you to contact us so we can address your concerns.

Service Satisfaction Guarantee

We stand behind the quality of our personal shopping and style consultation services. If you are not satisfied with the service you received, we want to know about it and have the opportunity to make it right.

Our satisfaction guarantee means that if you are unhappy with any aspect of our service, we will work with you to find a solution. This may include offering a complimentary follow-up consultation, providing additional guidance, or making adjustments to better meet your needs.

We believe that open communication is key to resolving any issues. If something about your experience was not what you expected, please reach out to us promptly so we can address your concerns while the details are fresh.

Please note that style preferences are subjective, and while we provide professional guidance based on industry knowledge and experience, we cannot guarantee that every recommendation will align perfectly with your personal taste. We do, however, guarantee that we will listen to your feedback and adjust our approach accordingly.

Multi-Session Packages and Subscriptions

If you have purchased a multi-session package or subscription service, different terms may apply to cancellations and refunds. These packages are typically offered at a discounted rate in exchange for a commitment to multiple sessions.

Cancellation of a multi-session package after one or more sessions have been completed will result in a prorated refund based on the number of unused sessions, calculated at the standard single-session rate rather than the package discount rate.

For example, if you purchased a four-session package at a discounted rate and wish to cancel after completing two sessions, the refund will be calculated by subtracting the cost of two sessions at the regular price from the total package price you paid.

Subscription services may be cancelled at any time, but refunds will only be provided for unused future sessions. Any sessions that have already occurred or are scheduled within the cancellation notice period are non-refundable.

Rescheduling Appointments

We understand that life can be unpredictable, and we are happy to accommodate rescheduling requests whenever possible. If you need to change your appointment date or time, please contact us as soon as you know you cannot make your scheduled session.

Rescheduling requests made with at least 24 hours notice will not incur any fees, and we will work with you to find a new time that fits your schedule. We will do our best to offer you a comparable time slot, though availability may vary.

Rescheduling requests made with less than 24 hours notice may be subject to a rescheduling fee, depending on the circumstances and our ability to fill the original time slot. We will discuss any applicable fees with you before confirming the change.

We allow a reasonable number of rescheduling requests per booking, but excessive rescheduling may result in cancellation of your appointment and forfeiture of any prepaid fees. We appreciate your understanding that our schedule must accommodate multiple clients.

Weather and Emergency Situations

In the event of severe weather, natural disasters, or other emergency situations that make it unsafe or impossible to conduct scheduled appointments, we will contact you to reschedule at no charge. Your safety and well-being are our top priorities.

If you are unable to attend your appointment due to a personal emergency, such as illness or family crisis, please contact us as soon as possible. While we maintain our cancellation policy, we will work with you compassionately to find a solution that is fair to both parties.

In cases where we must cancel or reschedule due to circumstances on our end, such as staff illness or facility issues, you will receive full credit for the session and priority scheduling for a rescheduled appointment.

Non-Refundable Items and Services

Certain aspects of our services are non-refundable once provided. This includes time spent on initial consultations, wardrobe assessments that have been completed, and any custom recommendations or style guides that have been delivered to you.

If we have accompanied you on shopping trips and provided guidance during the session, that time and expertise cannot be refunded, as the service has been rendered. However, if you were dissatisfied with the experience, we encourage you to discuss your concerns with us.

Any third-party fees, such as parking costs or venue charges incurred during your shopping session, are non-refundable as these are expenses we have already paid on your behalf.

Dispute Resolution

If you have a concern about our services or a dispute regarding a refund request, we encourage you to contact us directly first. Most issues can be resolved through open communication and a willingness to find a mutually acceptable solution.

We will make every reasonable effort to address your concerns promptly and professionally. Our goal is to maintain positive relationships with all our clients and ensure that everyone feels heard and respected.

If we are unable to resolve a dispute through direct communication, we may suggest mediation or another form of alternative dispute resolution before pursuing legal action. We believe that most disagreements can be settled amicably without the need for formal proceedings.

Changes to This Return Policy

We reserve the right to modify this Return Policy at any time to reflect changes in our business practices, legal requirements, or other factors. When we make changes, we will update the date at the top of this policy and may provide notice through our website or other communication channels.

Any changes to this policy will apply to services booked after the effective date of the change. Services booked before a policy change will be governed by the terms in effect at the time of booking.

Contact Us About Returns and Refunds

If you have questions about this Return Policy or need to request a cancellation, reschedule, or refund, please contact us at:

Luxuryeoexclusiv
388 Market St #1300
San Francisco, CA 94111
Phone: +1-415-760-2780
Email: contactuse@luxuryeoexclusiv.world

We are here to help and will respond to your inquiry as quickly as possible. Your satisfaction is important to us, and we appreciate the opportunity to address any concerns you may have.